how to contact avast customer service for refund

We hope we were able to assist you with your concern. Kindly reply into this email attaching the screen shot photo of the letter. We do suggest that since your bank confirmed that there isn't a charge back, a letter on a screenshot photo confirming about the back did not charged back the subscription. Greetings! This is with regards of your concern, upon checking on your account your subscription is still on a dispute status. Please provide us the proof of your charge-back cancellation along with this email.Īt no point has my bank placed a chargeback on this payment as their advice was to chase Avast for the refund first. Please accept our apologies for any inconvenience that you have experienced. Unfortunately there is nothing we can do if you failed to clear the status. Once this has been removed, please reply to this email so that we can correctly process the refund for this order. We request you to contact your bank and request them to remove the chargeback. 76817066000) under the email checking your order, we confirmed that you have raised the dispute request for this order. We have located the order for Avast Premium Security (Ref. Heres where the stupid started, below I will copy paste the emails ive recieved from Avast Customer 'Care' on this subject, with comments below each mail. I had Paypal block Avast from taking any further payments to ensure it would not happen again. This was from an old PC that has been reformatted and given to charity 6 months ago, so inline with the Avast website I requested a refund for the unwanted auto-renewal. On the 6th May 2020, I got a Paypal receipt for a Avast Premium Security payment for £49.99.

How to contact avast customer service for refund